ORDER PROCESS
Welcome to Better Hair! Whether you're buying a few pieces for personal use or sourcing in bulk for your salon or business, we've made the ordering process simple, transparent, and tailored to your needs.
Detailed Order Procurement And Production Process
For Personal Use
Looking for the Perfect Hair Extensions for a Wedding, Prom, Party, or Everyday Wear?
Whether you're preparing for a special event or simply want to elevate your daily look, Better Hair is here to help you find the perfect match. We highly recommend placing your order directly on our website for the fastest and most secure service.
Fast Customer Support
Our service team is available around the clock and will process your order within 12 hours of purchase.
Need It Urgently? No Problem!
Just leave a note at checkout letting us know it's urgent—we’ll prioritize your order and ship it within 3 days via DHL Express to ensure timely delivery, wherever you are in the world.
Worry-free quality assurance
What are you still hesitating about? Shop with confidence
We are responsible for every hair extensions we sell.
For remy hair extensions, if you encounter any tangling, shedding or quality problems within 1-2 months of normal use, we provide free return or repair service at no extra cost.
For cutcile remy hair extensions, we provide 3 months warranty service, also at no extra cost.
For Business (wholesale/Retail)
Who This Is For:
Hair salons, resellers, online shop owners, beauty supply stores, and distributors ordering 1 kg+ or recurring purchases.
Step 1: Submit a Wholesale Inquiry
Start by filling out our quick [Wholesale Request Form] on the Contact Us page.
Please include your:
Business type (salon, distributor, online store, etc.)
Expected order volume
Specific product or customization requirements
Step 2: Speak with a Sales Manager
Our dedicated team will contact you within 12 hours to provide a personalized consultation.
We’ll walk you through:
Hair types and preferences
Minimum order quantities and sample policy
Pricing tiers and bulk discounts
Customization options (color, length, texture)
OEM/ODM services if you're building your brand
Step 3: Place a Sample Order (Optional but Recommended)
We encourage first-time partners to test our quality through a sample order.
Choose from available stock or request customized samples
In-stock samples ship within 48 hours
Custom samples ship within 5 working days
Fair trial policy: You pay only for the sample hair—we cover the shipping cost and free color ring to support your decision
Step 4: Receive Your Quotation & Invoice
We’ll provide a detailed quotation and invoice tailored to your order, including:
Product breakdown
Freight cost
Estimated delivery timeline
Available payment methods: T/T, PayPal, Western Union, or Alibaba Trade Assurance
Step 5: Secure Your Payment
Sample & small orders: Full payment required
Bulk/custom orders: 50% deposit upfront, 50% balance before shipment
(Terms may be adjusted after long-term cooperation)
Step 6: Production & Quality Control
We prioritize both speed and quality:
Standard orders: 5–10 working days（Fast shipping in our stock colors）
Custom orders: 15–25 working days (depending on complexity)
Each product undergoes strict quality checks for:
Hair quality
Color consistency
Texture accuracy
Step 7: Packaging & Branding (Optional)
Build your brand with our support:
Private label and custom logo services
Branded packaging
Dropshipping support for online stores and salons
Step 8: Fast & Reliable Shipping
We ship globally with trusted carriers like DHL, FedEx, and UPS.
Delivery time: 3–10 days worldwide, depending on location
Tracking is provided for every order.
Step 9: After-Sales Support You Can Rely On
We stand behind every order. If you encounter:
Product defects
Tangling or shedding or severely faded
We offer free repairs, exchanges, or refunds, and will work with you to find the best solution to protect your business and reputation.
Ready to take the next step?
👉 Fill in your details in the form below—we’re excited to support your business growth.