Midnight with Mocha Highlights Long Preminum Human Hair Wig

Processing Time
Stock Wigs: 2-3 business days for order processing before shipping.
Custom Wigs: 15-30 business days (varies based on specifications like length, color, and cap construction).

Shipping Methods & Estimated Delivery Time
Standard Shipping (DHL/UPS/FedEx) 5-7 business days[Based on location & order size]
Customers will receive a tracking number once the order is shipped.
Delivery times may vary due to customs clearance, public holidays, and local courier efficiency.

Customs & Duties
International customers may be subject to import duties, taxes, and customs fees, which are determined by their country’s regulations.
Better Hair is not responsible for these additional charges. We recommend checking with local customs authorities before placing an order.

We take customer satisfaction very seriously, so we are constantly improving our return and exchange policy.

We want you to be fully satisfied with your purchase. If you are not, you may be eligible for a return or exchange under the following conditions:

Return Eligibility
Wigs must be unused, unwashed, unaltered, and in their original packaging with tags attached.
Returns must be requested within 7 days of receiving the product.
Custom wigs (including special colors, sizes, or styles) cannot be returned or exchanged unless there is a quality issue.
If the wig has been worn, cut, dyed, or styled, it cannot be returned.

Return Process
Submit a Return Request – Contact our customer service with your order number, reason for return, and clear photos (if applicable).
Approval & Return Instructions – If the return is approved, we will provide return shipping instructions.
Ship the Product Back – Customers are responsible for return shipping costs unless the product is defective.
Inspection & Refund Processing – Once received and inspected, we will process a refund or exchange within 2-3 business days.

If the return does not meet our requirements, we reserve the right to deny the refund.

Defective or Wrong Item
If you receive a damaged, defective, or incorrect wig, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund at no extra cost.

Final Sale & Non-Returnable Items
Custom wigs (special colors, custom cap sizes, lace types)
Used, washed, or altered wigs

Get in touch with our service team before placing your order for exclusive deals and expert guidance.

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